Which agent do I need?

Selecting an agent depends on what you are going to back up. The table below summarizes the information, to help you decide.

In Windows, Agent for Exchange, Agent for SQL, Agent for Active Directory, and Agent for Oracle require that Agent for Windows is also installed. Thus, if you install, for example, Agent for SQL, you also will be able to back up the entire machine where the agent is installed.

It is recommended to install Agent for Windows when you install also Agent for VMware (Windows) and Agent for Hyper-V.

In Linux, Agent for Oracle and Agent for Virtuozzo require that Agent for Linux (64-bit) is also installed. These three agents share one installer.

What are you going to back up?Which agent to install?Where to install it?

Physical machines

Physical machines running Windows

Agent for Windows

On the machine that will be backed up.

Physical machines running Linux

Agent for Linux

Physical machines running macOS

Agent for Mac


SQL databases

Agent for SQL

On the machine running Microsoft SQL Server.

MySQL databases

Agent for MySQL/MariaDB

On the machine running MySQL Server.

MariaDB databases

Agent for MySQL/MariaDB

On the machine running MariaDB Server.

Exchange databases

Agent for Exchange

On the machine running the Mailbox role of Microsoft Exchange Server.*

Microsoft 365 mailboxes

Agent for Microsoft 365

On a Windows machine that is connected to the Internet.

Depending on the desired functionality, you may or may not need to install Agent for Microsoft 365. For more information, refer to "Protecting Microsoft 365 data".

Microsoft 365 OneDrive files and SharePoint Online sites

This data can be backed up only by an agent that is installed in the cloud. For more information, refer to "Protecting Microsoft 365 data".

Google Workspace Gmail mailboxes, Google Drive files, and Shared drive files

This data can be backed up only by an agent that is installed in the cloud. For more information, refer to "Protecting Google Workspace".

Machines running Active Directory Domain Services

Agent for Active Directory

On the domain controller.

Machines running Oracle Database

Agent for Oracle

On the machine running Oracle Database.

Virtual machines

VMware ESXi virtual machines

Agent for VMware (Windows)

On a Windows machine that has network access to vCenter Server and to the virtual machine storage.**

Agent for VMware (Virtual Appliance)

On the ESXi host.

Hyper-V virtual machines

Agent for Hyper-V

On the Hyper-V host.

Scale Computing HC3 virtual machines

Agent for Scale Computing HC3 (Virtual Appliance)

On the Scale Computing HC3 host.

Red Hat Virtualization virtual machines (managed by oVirt)

Agent for oVirt (Virtual Appliance)

On the Red Hat Virtualization host.

Virtuozzo virtual machines and containers***

Agent for Virtuozzo

On the Virtuozzo host.

Virtuozzo Hybrid Infrastructure virtual machines

Agent for Virtuozzo Hybrid Infrastructure

On the Virtuozzo Hybrid Infrastructure host.

Virtual machines hosted on Amazon EC2

The same as for physical machines****

On the machine that will be backed up.

Virtual machines hosted on Windows Azure

Citrix XenServer virtual machines

Red Hat Virtualization (RHV/RHEV)

Kernel-based Virtual Machines (KVM)

Oracle virtual machines

Nutanix AHV virtual machines

Mobile devices

Mobile devices running Android

Mobile app for Android

On the mobile device that will be backed up.

Mobile devices running iOS

Mobile app for iOS

*During the installation, Agent for Exchange checks for enough free space on the machine where it will run. Free space equal to 15 percent of the biggest Exchange database is temporarily needed during a granular recovery.

**If your ESXi uses a SAN attached storage, install the agent on a machine connected to the same SAN. The agent will back up the virtual machines directly from the storage rather than via the ESXi host and LAN. For detailed instructions, refer to "Agent for VMware - LAN-free backup".

***For Virtuozzo 7, only ploop containers are supported. Virtual machines are not supported.

****A virtual machine is considered virtual if it is backed up by an external agent. If an agent is installed in the guest system, the backup and recovery operations are the same as with a physical machine. Nevertheless, if Cyber Protection can identify a virtual machine by using the CPUID instruction, a virtual machine service quota is assigned to it. If you use direct passthrough or another option that masks the CPU manufacturer ID, only service quotas for physical machines can be assigned.

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