Granting the required system permissions to the Connect Agent

To enable all features from the remote desktop functionality on macOS workloads, in addition to the full disk access permission, you must grant the following permissions to the Connect Agent:

• Screen Recording - enables screen recording of the macOS workload via NEAR. Until this permission is granted, all remote control connections will be denied.

• Accessibility - enables remote connections in control mode via NEAR

• Microphone - enables sound redirection from the remote macOS workload to the local workload via NEAR. To enable the sound redirection feature, a sound capture driver must be installed on the workload. For more information, see Remote sound redirection.

• Automation - enables the empty Recycle bin action

After you start the agent on the macOS workload, it will check if the agent has these rights and will ask you to grant the permissions, if needed.

To grant the Screen Recording permission

1. In the Grant required system permissions for Cyber Protect Agent dialog, click Set up system permissions.

2. In the System permissions dialog, click Request Screen Recording permission.

3. Click Open System Preferences.

4. Select Connect Agent.

If the agent does not have the permission when you try to access the workload remotely, it will show the Screen Recording permission request dialog. Only the local user may answer the dialog.

To grant the Accessibility permission

1. In the Grant required system permissions for Cyber Protect Agent dialog, click Set up system permissions.

2. In the System permissions dialog, click Request Accessibility permission.

3. Click Open System Preferences.

4. Click the lock icon in the bottom-left corner of the window so that it changes to an unlocked one. The system will ask you for an administrator password to make changes.

5. Select Connect Agent.

To grant the Microphone permission

1. In the Grant required system permissions for the Connect Agent dialog, click Set up system permissions.

2. In the System permissions dialog, click Request Microphone permission.

3. Click OK.

You must also install a sound capture driver on the macOS workload to let the agent utilize the given permission and redirect the sound of the workload. For more information, see Remote sound redirection.

To grant the Automation permission

1. In the Grant required system permissions for the Connect Agent dialog, click Set up system permissions.

2. In the System permissions dialog, click Request Automation permission.