Public & Private Cloud

Bamboozle Web Services Inc. (hereinafter "Bamboozle") assumes responsibility for the availability and proper functionality of the entire Server-, Network- and Storage Infrastructure (hereinafter "Cloud Platform"). This SLA is valid for Public and Private Clouds.

Hours of Operation and Availability

Platform availability

99.9%

Percentage of time in hours, measured in an interval of a calendar semester (6 months), during the Cloud Platform is available. Interruptions due to announced maintenances, massive DDOS-Attacks and higher force are excluded.

Hours of Operation

Proactive Monitoring

Support Level - Cloud Platform

Basic Support

Support Channel	Availability	Response Time
Ticketing System	24x7x365	6 Hours

Basic Support is included and ideal for non-critical environments in which traditional severities and response times aren't needed.

Advanced Support

Enteprise Support