Installing protection agents in macOS

Prerequisites

Download the agent that you need on the workload that you plan to protect. See Downloading protection agents.

To install Agent for Mac (x64 or ARM64)

1. Ensure that the machine is connected to the Internet.

2. Double-click the installation file (.dmg).

3. Wait while the operating system mounts the installation disk image.

4. Double-click Install.

5. If a proxy server is enabled in your network, click Protection Agent in the menu bar, click Proxy server settings, and then specify the proxy server host name/IP address, port, and credentials.

6. If prompted, provide administrator credentials.

7. Click Continue.

8. Wait until the registration screen appears.

9. Do one of the following:

   • If you log in under a company administrator account, register workloads for your company:

     1. Click Register workload.

     2. In the opened browser window, sign in to the service console and review the registration details.

     3. In the Register for account list, select the user account under which you want to register the workload.

     4. Click Check code, and then click Confirm registration.

   • If you log in under a partner administrator account, register workloads for your customers:

     1. Click Register workload.

     2. In the opened browser window, sign in to the service console and review the registration details.

     3. In the Register for account list, select the user account of your customer under which you want to register the workload.

     4. Click Check code, and then click Confirm registration.

   • Click Show registration info. The setup program shows the registration link and the registration code. If you cannot complete the workload registration on the current machine, copy the registration link and code, and then follow the registration steps on a different machine. In this case, you will need to enter the registration code in the registration form. The registration code is valid for one hour.

     Alternatively, you can access the registration form by clicking All devices > Add, scrolling down to Registration via code, and then clicking Register.

     Do not quit the setup program until you confirm the registration. To initiate the registration again, you will have to restart the setup program and repeat the installation procedure.

     As a result, the workload will be assigned to the account that was used to log in to the service console.

   • Register the workload manually by using the command line. For more information on how to do this, refer to Registering workloads manually.

10. [If the agent is registered under an account whose tenant is in the Enhanced security mode] Set the encryption password.

11. If your macOS version is Mojave 10.14.x or later, grant full disk access to the protection agent to enable backup operations.

    For instructions, see Grant the 'Full Disk Access' permission to the Cyber Protection agent (64657).

12. To use the remote desktop functionality, grant the required system permissions to the Connect Agent. For more information, see Granting the required system permissions to the Connect Agent.